Debug APIs and webhooks
Ask why a WhatsApp API request or webhook delivery failed and investigate the project logs.
Run WhatsApp operations from Slack
Add the Kapso Slack app, mention @Kapso in a connected channel or message it directly, and work on your WhatsApp project. Each Slack thread keeps one Kapso Agent session together.
Kapso AGENT Just now
Here are the results:
Results
| Contact | Main topic |
|---|---|
| Alex Morgan | Checking the delivery date for a recent order. |
| Sam Rivera | Asking whether a jacket is available in medium. |
| Taylor Kim | Requesting a tracking link for a shipment. |
| Jordan Lee | Exchanging a pair of shoes for a different size. |
| Casey Brown | Comparing pricing for two subscription plans. |
Your WhatsApp project, one mention away
Ask Kapso Agent to investigate issues and work on your project from the place your team already talks.
Inspect conversations
Review WhatsApp conversations with the project context needed to understand what happened.
Review templates and workflows
Ask the agent to inspect templates and trace how your workflows handle messages.
Tune AI agents
Work on agent behavior from Slack using the tools available in your selected mode.
Continue in the thread
Mention @Kapso again in the same thread to continue the session. Follow-up requests queue while a run is active.
Review approval cards
When a tool needs approval, review its card in the thread and approve or reject the requested actions.
Connect Slack in three steps
A project owner or admin can get your workspace connected.
Integrations / SlackSlack
Use Kapso Agent in channels and direct messages.
Kapso Agent
Add to SlackConnect your workspace to this project.
Agent defaults
Default modeAPI
Tool approvalsStrict
Add the app from Integrations → Slack and authorize your workspace.
# whatsapp-ops
Add Kapso to this channel?
Invite Kapso so your team can mention it here.
Add to channelKapso was added to #whatsapp-ops.
Invite @Kapso into the channel where your team works.
# whatsapp-ops
Kapso AGENT
Connect this channel to your Kapso project?
Connect channel#whatsapp-ops is connected to Kapso.
Mention @Kapso to start a conversation.
Mention @Kapso, choose your project if asked, and connect the channel.
Keep the work connected
Slack sessions stay connected to the project and the full conversation in Kapso.
Follow progress
For multi-step work, see a live plan card and tool progress in the thread.
See who asked
The final response identifies the requester and project.
Open the full session
Use View in Kapso to inspect the complete agent session.
A few things to know
How do I connect WhatsApp to Slack with Kapso?
An owner or admin adds the Kapso app from Integrations → Slack. Invite @Kapso to a channel, mention it, and connect the channel to your project. If the integration is unavailable, contact support.
Read installation steps →Can I use channels and direct messages?
Yes. Mention @Kapso in a connected channel or message it directly. In DMs, Kapso selects a project automatically when it can; otherwise it asks you to link your Slack identity or have an owner or admin connect the workspace to a single project.
How DMs work →Do follow-up messages keep the same session?
Each Slack thread is one agent session. Mention @Kapso again in the same channel thread to continue, or reply in the thread of a direct message. A new top-level direct message starts a new session.
Who can ask Kapso Agent to do work?
Anyone in a connected channel can ask. Tools execute with the authority of the owner or admin who connected the channel. If that person loses project access, the channel stops working until someone reconnects it.
Review permissions →Who can approve tool calls?
The Slack user who started the conversation can approve or reject tool calls without a Kapso account. Linked Kapso project members can also approve or reject. Strict mode follows the selected mode’s approval settings. Autonomous runs all tool actions without approval, including sending messages and making changes.
Review approval settings →Does this replace the WhatsApp inbox or mirror customer chats?
No. The native integration runs internal Kapso Agent sessions. Use the Kapso inbox for customer-facing human replies. WhatsApp-to-Slack notifications and support escalation require a separate custom workflow.
Explore human handoff →Can I work on WhatsApp AI agents from Slack?
Yes. Ask Kapso Agent to review and tune your project using the tools available in the selected mode.
Explore WhatsApp AI agents →Bring WhatsApp project work into Slack
Connect your project, mention @Kapso, and continue the work with your team.